Returns & Exchanges

At Lume, we want you to glow with confidence; if you are not completely satisfied with your purchase, we offer a 30-day return window for all skincare and beauty products. Our hassle-free process ensures that finding your perfect routine is entirely risk-free.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully pack the items in their original packaging, ensuring all lids are tightly sealed to prevent leakage during transit.

• 3.
  Label and Ship

  Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund or store credit within 5-7 business days.